Frequently Asked Questions (FAQ)
How Do I Start?
First, register on the website. Open the “WhatsApp” from menu, connect your WhatsApp number to our service. Get the Access Token & Instance ID from “Profile” and enter it in your plugin or program code and enjoy our services!
Can I Send Any Message?
We recommend that you use this service only to send interactive messages to the customer that they expect to receive. And if you send mass messages, spam or send messages that are against WhatsApp rules, we are not responsible for blocking your user account or phone number.
Is There Limit On Sending WhatsApp Messages?
Our service has no limit on daily sending. But if WhatsApp detects that your number is sending messages outside of the rules or if you have a spam report, you will be restricted in sending WhatsApp messages and your WhatsApp number will be blocked.
Can I send messages with WhatsApp number?
Yes. You can send messages with your WhatsApp number. But the WhatsApp of this number must be active on your mobile phone.
WhatsApp on the phone should always be online?
No – WhatsApp on your phone does not need to be online all the time. But you must use WhatsApp on your phone every 14 days.
Otherwise, you have to connect WhatsApp again from your user panel.
What type of WhatsApp can I Use?
You can use WhatsApp business or personal WhatsApp. Our service supports both types of WhatsApp.
Will my service be terminated after service ends?
Yes. You must renew before your subscription expires. Otherwise, your service will be disabled and deleted after an hour.
Is it possible to use api key in several sites or software?
Yes. You can use a api key belonging to a WhatsApp number unlimitedly and connect different websites or software to it.
Is it possible to connect multiple whatsapp numbers to one purchased plan?
For each purchased plan, only one WhatsApp number will be connected. Of course, you can change this number, but to connect multiple new numbers at the same time, you need to buy a new plans.
Does the whatsapp api have levels?
Yes. Our collection accurately monitors api usage to ensure a quality experience for each user. For this purpose, the whatsapp api is determined and controlled based on the following levels.
Note that there is no limit for sending WhatsApp daily and the levels are only used for things like the number of simultaneous api requests or api reporting and other things.
API level one (free plan): 5 requests every 10 seconds and 100 requests daily
API level two (basic plan): 50 requests every 10 seconds and 25,000 requests daily
API level three (standard plan): 100 requests every 10 seconds and 75 thousand requests daily
API level three (pro plan): 150 requests every 10 seconds and 150 thousand requests daily
API level three (enterprise plan): 200 requests every 10 seconds and 300 thousand requests daily
If you are considering more api leveling, you can use our Enterprise plan.
Is it possible to change the whatsapp number after buing the plain?
Yes. You can change your WhatsApp number at any time from “management of services” menu.
What is line load balance in the professional plan?
With the line load balance feature, you can add multiple WhatsApp lines to the system and the message will be distributed between the lines. For example, you have connected 5 lines to the system and you have a request to send 25,000 messages, with this method, 5,000 messages will be sent from each of your WhatsApp lines.
By using line load balance, the possibility of line blocking will be greatly reduced.
Can you have multiple whatsapp line in one user account?
Yes. You can have multiple WhatsApp lines in one user account. You only need to purchase a new service for each line.
Take A Next Step
“Waasender” offers a more personal customer experience so you can run your business better